Privacy Policy

Effective Date: 9th July 2024

1. Introduction

Welcome to Millard Food Company Limited ("we," "our," "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit our website and make purchases using PayPal as a payment processor. We comply with the UK General Data Protection Regulation (GDPR).

2. Information We Collect

We collect various types of information in connection with the services we provide, including:

2.1 Personal Information:

Name

Email address

Shipping and billing address

Phone number

Payment information (handled by Stripe)

2.2 Non-Personal Information:

Browser type and version

IP address

Operating system

Date and time of access

Pages visited on our website

3. How We Use Your Information

We use the information we collect for the following purposes:

To process and fulfil your orders

To communicate with you regarding your orders and inquiries

To improve our website and services

To prevent fraudulent transactions and ensure the security of our website

To comply with legal obligations

4. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:

With Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as order fulfilment, payment processing, and shipping.

With Stripe: When you make a payment through Stripe, you are providing your payment information directly to Stripe. Stripe’s use of your information is governed by their privacy policy.

Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.

5. Stripe as a Payment Processor

When you choose to make a payment through Stripe, you will be redirected to Stripe's website. Stripe is responsible for the information you provide during the payment process, and their privacy practices are outlined in their privacy policy. We recommend reviewing Stripe’s privacy policy to understand how your information is handled.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Your Rights Under GDPR

Under the UK GDPR, you have the following rights regarding your personal information:

Access: You have the right to request access to the personal information we hold about you.

Correction: You have the right to request correction of any inaccurate or incomplete information.

Deletion: You have the right to request deletion of your personal information, subject to certain legal requirements.

Objection: You have the right to object to the processing of your personal information under certain circumstances.

Data Portability: You have the right to request the transfer of your personal information to another service provider.

To exercise any of these rights, please contact us at [Your Contact Information].

8. Legal Basis for Processing

We process your personal information based on the following legal grounds:

Contractual Necessity: To fulfil our contract with you (e.g., to process your orders and payments).

Legal Obligation: To comply with applicable laws and regulations.

Legitimate Interests: To improve our services and ensure the security of our website.

Consent: Where you have provided consent (e.g., for marketing communications).

9. Retention of Your Information

We retain your personal information only for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

10. Third-Party Links

Our website may contain links to third-party websites. This Privacy Policy does not apply to those websites. We encourage you to review the privacy policies of those third-party websites before providing any personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on this page and update the effective date at the top of this policy. We encourage you to review this Privacy Policy periodically.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Millard Food Company Limited

info@millardfood.co.uk

By using our website, you consent to the terms of this Privacy Policy. Thank you for trusting Millard Food Company Limited with your personal information.